Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account information: email address, display name, and password
• Profile information: skill level, preferences, and settings
• Payment information: processed entirely by Stripe — we never see or store card numbers
• User Content: songs, chord sheets, recordings, and other content you create or import
• Communications: messages you send to our support team

1.2 Information Collected Automatically

• Usage data: features accessed, songs imported, exercises completed, session duration
• Device information: browser type, operating system, screen size
• Analytics events: in-app actions to understand feature usage (no personal identifiers in event data)
• Error logs: technical information to diagnose problems

1.3 Information from Third Parties

If you sign in with Google, we receive your Google account email and display name. We do not receive your Google password or access to other Google data.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send purchase confirmations
• Manage your account and subscription
• Send administrative communications (security alerts, service announcements)
• Respond to support requests
• Monitor usage patterns to improve the Service
• Detect and prevent fraud and security incidents
• Comply with legal obligations

3. How We Share Your Information

3.1 Service Providers

• Firebase (Google): Authentication, database, and file storage — Google Privacy Policy
• Stripe: Payment processing — Stripe Privacy Policy
• Netlify: Hosting and serverless functions — Netlify Privacy Policy

3.2 Educators and Students

If you use Collaborate features, your display name, assigned lessons, and lesson performance data are shared between connected educators and students. You control who you connect with.

3.3 Community Features

Content you share publicly is visible to other FretStudio users. Your display name is associated with publicly shared content.

3.4 Legal Requirements

We may disclose information if required by law, court order, or to protect the safety of FretStudio, our users, or the public.

3.5 Business Transfers

In a merger or acquisition, your information may transfer with the business. We will notify you before your data is subject to a different privacy policy.

4. Data Storage and Security

Your data is stored using Firebase (Google Cloud) infrastructure in the United States. We implement appropriate security measures including:

• Encrypted transmission (HTTPS) for all data in transit
• Firebase security rules limiting access to authorized users only
• PCI-compliant payment processing via Stripe
• Local storage (IndexedDB) for your song library — your content stays on your device unless you enable cloud sync

No method of transmission or storage is 100% secure. While we use commercially reasonable measures, we cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law. Anonymized analytics may be retained indefinitely.

6. Your Rights and Choices

6.1 Access and Correction

Review and update your account information in Settings. Export your song library at any time using the Export feature.

6.2 Deletion

Request account and data deletion by emailing legal@fretstudio.app. We process deletion requests within 30 days.

6.3 Opt-Out of Communications

Unsubscribe from non-essential emails via the link in any email. You cannot opt out of essential service communications.

6.4 California Residents (CCPA)

California residents have rights to know what we collect, request deletion, and opt out of the sale of personal information (note: we do not sell personal information). Contact legal@fretstudio.app to exercise these rights.

6.5 EEA/UK Residents (GDPR)

If you are in the EEA or UK, you have rights including access, rectification, erasure, restriction of processing, data portability, and objection. Contact legal@fretstudio.app to exercise your rights.

7. Cookies and Tracking

FretStudio uses minimal tracking:

• localStorage and IndexedDB: for storing your songs, settings, and app state locally on your device
• Firebase authentication tokens: to maintain your login session
• In-app analytics events: logged without third-party tracking pixels or ad cookies

8. Children's Privacy

FretStudio is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have information from a child under 13, contact us at legal@fretstudio.app and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or in-app notice before taking effect.

10. Contact Us